Professional support

Incident-based support

Professional support is an incident-based paid service, obtained by purchasing support vouchers, each valid for one single support request. Vouchers expire in one year from the purchase date, and you must have at least one unused voucher before we can start tracking your request. If you have none yet, you can either buy a pack of 10 vouchers, or become a Silver Technology Partner, which includes, amongst other things, a pack of 10 vouchers.

Additional terms:

• All professional support requests must be filed through our issue-tracking system.
• Responses will be given through our issue-tracking system, and possibly via other channels (IM, e-mail, etc.). If other channels are used for quick interaction, a summary will still be recorded in the issue-tracking system as well.
• Community support requests will only be handled after all professional support requests are taken care of.

If you would like to find out more about Professional Support then please contact us.